Frequently Asked Questions
- Each fudge container has 8 to 10 ounces of fudge poured. I guarantee at least 8 ounces. Although, you typically receive over that because I over pour as opposed to under pour!
- Your order typically takes 1-3 days to ship out. It is sent out 2-3 day priority USPS with a tracking number and confirmation number emailed to you upon shipment. Please double check the email address is entered correctly on the checkout if paying by credit card to avoid not receiving notices through email. It is rare for you not to receive your order within 4-8 days. Please email me directly so I can make sure you are taken care of!
- It arrives in good condition 99.9% of the time, unless the local post office leaves it in extremely high heat!
- During the summer, every package gets a small gel pack designed to give some cooling for 2-3 days just in case your local office is out enjoying the sun a little too much 🙂
- If it arrives soft you be can be assured it was typically cool most of the trip, until it went out for the delivery on that day in your area.
- Overnight fed ex on dry ice can cost up to 90 dollars, which is unreasonable for customers to pay so I just ask that customers use precautions when ordering as I like to offer free shipping to customers. Usually the only problems occur if the local post office in their town leaves it out in hight heat. Its ok if it gets a bit soft as its a “cooked candy” and firms back up with little refrigeration, but does melt if it hits 125 degrees.
- I ship to all 50 states within the United States. I currently do not currently ship outside of the US.
- Yes, I have experimented with other shipping methods and have generally been quite pleased with the speed of delivery and it allows me to pass the savings on to the customer to keep shipping free for everyone!
- First, when a customer is unhappy, I am unhappy 🙁 I take great pride in customer satisfaction and work around the clock to try to make every experience perfect! But, unfortunately some things out of my control may happen. Please contact me privately on Facebook messenger here or write me directly down below as I always would like the first opportunity to make it right for you before any unnecessary negative reviews are written. I promise, I will make it right with the situation that occurred 🙂
- One of my advantages over big companies is that “I simply out-care them” and love my customers with all my heart! My customers are why I am able to do what I love everyday, which is make fudge and put smiles on faces!
Currently the cookies are only included in the fudge special. I currently do not have the cookies for sale as I need to come up with a price and how to package them!
All of my current products are gluten free except: Cookies and Cream, Nanaimo Bars, Milk Chocolate Kandy Krunch, chocolate chip cookies, and butter tart bars!
Hand Made Sweets and Treats Baked To Perfection.
Hi, My Name Is Ann. I Make Fudge In Small Batches To Perfection For Customers Like You, Who Appreciate The Mouth Watering Difference.
Unlike Most Bakeries, I Never Outsource Any Part Of The Baking Process And Have Thousands Of 5 Star Reviews From Repeat Customers Around The World.
Perfecting My Fudge For The Past 15 Years, I Invite You To Give Me A Chance To Serve You The Best Tasting Fudge You Have Ever Tried.
I so much appreciate the thousands of 5 star reviews, since 2008, from all my happy customers I have from Etsy. It is my goal however, to fulfill more orders through my website. So, to reward my customers for placing their orders through my site here…
…..I want to give you a site wide discount of “BUY THREE, GET ONE FREE”. This NEW discount is conveniently given at checkout.
Thanks to my customers, I have been in business for over 15 years. I am located in Bonney Lake, Washington at the foot of Magnificent Mount Rainier.
My fudge is made with pure cane sugar, sweet cream, fresh creamy butter, and pure vanilla extract. Only pure ingredients that you actually taste, making my fudge smooth and creamy, never grainy. My fudge is made the old fashioned way in small batches and hand stirred. The texture is decadent, the taste is rich, and simply melts in your mouth.
My fudge is currently sold in 1/2 pound, resealable containers. Most of my flavors are gluten-free.
You will be amazed by the smooth and creamy texture, and the mouth watering flavor of my melt-in-your-mouth fudge.
Your fudge will remain fresh for four to six weeks from the time you receive it. Of course you probably won’t be able to make it last that long after you have tried it. Fudge is best enjoyed when kept in the original container, at room temperature. You may store the fudge in a cupboard, but refrigeration is not recommended, as it may cause the fudge to dry out. Freezing of the fudge is perfectly acceptable for long term storage.
All fudge is freshly made and shipped via U.S.P.S. Priority Mail, so that you can begin enjoying the fudge immediately. I hope you will join all of the many people who have enjoyed my gourmet fudge.
With a variety of flavors to choose from, I’m sure you’ll be happy with my selections. Look around my website and if you have any comments or questions, please feel free to contact me on Facebook live messenger here or write me below!
Privacy, Returns, and Terms of Service
- If you are unsatisfied with the product in any way, I have a 100%, no questions asked, refund policy from within 5 days of the delivery date. You may also elect to have the product re-shipped at no cost to you.
- All refunds will be issued within 5 business days and all re shipments will also be within 5 business days
- For questions about your delivered product, please contact firstname.lastname@example.org or call 253-447-8420
Terms of Service:
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Oh Fudge , acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.
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Without limiting any of those representations or warranties, Oh Fudge has the right (though not the obligation) to, in Oh Fudge's sole discretion (i) refuse or remove any content that, in Oh Fudge's reasonable opinion, violates any Oh Fudge policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Oh Fudge's sole discretion. Oh Fudge will have no obligation to provide a refund of any amounts previously paid.
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- General Terms.
By selecting a product or service, you agree to pay Oh Fudge the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
- Automatic Renewal.
Unless you notify Oh Fudge before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to Oh Fudge in writing.
- General Terms.
- Fees; Payment. By signing up for a Services account you agree to pay Oh Fudge the applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established and in advance of using such services. Oh Fudge reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at anytime on thirty (30) days written notice to Oh Fudge .
- Support. If your service includes access to priority email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Oh Fudge to respond within one business day) concerning the use of the VIP Services. "Priority" means that support takes priority over support for users of the standard or free ohfudgestore.com services. All support will be provided in accordance with Oh Fudge standard services practices, procedures and policies.
- Responsibility of Website Visitors. Oh Fudge has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material's content, use or effects. By operating the Website, Oh Fudge does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Oh Fudge disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
- Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which ohfudgestore.com links, and that link to ohfudgestore.com. Oh Fudge does not have any control over those non-Oh Fudge websites and webpages, and is not responsible for their contents or their use. By linking to a non-Oh Fudge website or webpage, Oh Fudge does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Oh Fudge disclaims any responsibility for any harm resulting from your use of non-Oh Fudge websites and webpages.
- Copyright Infringement and DMCA Policy. As Oh Fudge asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by ohfudgestore.com violates your copyright, you are encouraged to notify Oh Fudge in accordance with Oh Fudge's Digital Millennium Copyright Act ("DMCA") Policy. Oh Fudge will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Oh Fudge will terminate a visitor's access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Oh Fudge or others. In the case of such termination, Oh Fudge will have no obligation to provide a refund of any amounts previously paid to Oh Fudge .
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- Termination. Oh Fudge may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your ohfudgestore.com account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by Oh Fudge if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Oh Fudge's notice to you thereof; provided that, Oh Fudge can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
- Disclaimer of Warranties. The Website is provided "as is". Oh Fudge and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Oh Fudge nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
- Limitation of Liability. In no event will Oh Fudge , or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Oh Fudge under this agreement during the twelve (12) month period prior to the cause of action. Oh Fudge shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
- Indemnification. You agree to indemnify and hold harmless Oh Fudge , its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
- Miscellaneous. This Agreement constitutes the entire agreement between Oh Fudge and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Oh Fudge , or by the posting by Oh Fudge of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the State of Washington, USA, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Pierce County, WA. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Bonney Lake, WA, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Oh Fudge may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
Oh Fudge Store ("Oh Fudge ") operates ohfudgestore.com and may operate other websites. It is Oh Fudge's policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Oh Fudge collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Oh Fudge's purpose in collecting non-personally identifying information is to better understand how Oh Fudge's visitors use its website. From time to time, Oh Fudge may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Oh Fudge also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on ohfudgestore.com blogs/sites. Oh Fudge only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Oh Fudge's websites choose to interact with Oh Fudge in ways that require Oh Fudge to gather personally-identifying information. The amount and type of information that Oh Fudge gathers depends on the nature of the interaction. For example, we ask visitors who sign up at ohfudgestore.com to provide a username and email address. Those who engage in transactions with Oh Fudge are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Oh Fudge collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Oh Fudge . Oh Fudge does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Oh Fudge may collect statistics about the behavior of visitors to its websites. Oh Fudge may display this information publicly or provide it to others. However, Oh Fudge does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Oh Fudge discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Oh Fudge's behalf or to provide services available at Oh Fudge's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Oh Fudge's websites, you consent to the transfer of such information to them. Oh Fudge will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Oh Fudge discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Oh Fudge believes in good faith that disclosure is reasonably necessary to protect the property or rights of Oh Fudge , third parties or the public at large. If you are a registered user of an Oh Fudge website and have supplied your email address, Oh Fudge may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Oh Fudge and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Oh Fudge takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Oh Fudge , or substantially all of its assets, were acquired, or in the unlikely event that Oh Fudge goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Oh Fudge may continue to use your personal information as set forth in this policy.