About/FAQ

Frequently Asked Questions

Is your fudge made from pre-mixes and powders that are now commonly used by other fudge stores?

How much do I get in each fudge?

How does it do in the heat?

Where do you ship?

Do you only ship USPS?

I am unhappy about my order, what do I do?

How long does it take to receive?

Do you sell your cookies individually?

Are any of your flavors gluten free?


Is your fudge made from pre-mixes and powders that are now commonly used by other fudge stores?

  • No, While I understand the convenience, trendy-ness and lower prices these products allow for other businesses, I make fudge with old fashioned “labor of love” and from scratch with my own long standing recipes 🙂

How much do I get in each fudge?

  • Each fudge container has 9 to 11 ounces of fudge poured. There is a variance because each fudge contains different ingredients which could alter the weight slightly.

How long does it take to receive?

  • Your order typically takes 1-3 days to ship out. It is sent out 2-3 day priority USPS with a tracking number and confirmation number emailed to you upon shipment. Please double check the email address is entered correctly on the checkout if paying by credit card to avoid not receiving notices through email. It is rare for you not to receive your order within 4-8 days. Please email me directly so I can make sure you are taken care of!

How does it do in the heat?

  • It arrives in good condition 99.9% of the time, unless the local post office leaves it in extremely high heat! 
  • During the summer, every package gets a small gel pack designed to give some cooling for 2-3 days just in case your local office is out enjoying the sun a little too much 🙂
  • If it arrives soft you be can be assured it was typically cool most of the trip, until it went out for the delivery on that day in your area.
  • Overnight fed ex on dry ice can cost up to 90 dollars, which is unreasonable for customers to pay so I just ask that customers use precautions when ordering as I like to offer free shipping to customers. Usually the only problems occur if the local post office in their town leaves it out in hight heat. Its ok if it gets a bit soft as its a “cooked candy” and firms back up with  little refrigeration, but does melt if it hits 125 degrees.

Where do you ship?

  • I ship to all 50 states within the United States. I currently do not currently ship outside of the US.

Do you only ship USPS?

  • Yes, I have experimented with other shipping methods and have generally been quite pleased with the speed of delivery and it allows me to pass the savings on to the customer to keep shipping free for everyone!

I am unhappy about my order, what do I do?

  • First, when a customer is unhappy, I am unhappy 🙁  I take great pride in customer satisfaction and work around the clock to try to make every experience perfect! But, unfortunately some things out of my control may happen. Please contact me privately on Facebook  messenger here or write me directly down below as I always would like the first opportunity to make it right for you before any unnecessary negative reviews are written. I promise, I will make it right with the situation that occurred 🙂
  • One of my advantages over big companies is that “I simply out-care them” and love my customers with all my heart! My customers are why I am able to do what I love everyday, which is make fudge and put smiles on faces!

Do you sell your cookies individually?

Currently the cookies are only included in the fudge special. I currently do not have the cookies for sale as I need to come up with a price and how to package them!

Are any of your flavors gluten free?

All of my current products are gluten free except: Cookies and Cream, Nanaimo Bars, Milk Chocolate Kandy Krunch, chocolate chip cookies, and butter tart bars!

 

Hand Made Sweets and Treats Baked To Perfection.

  • Hi, My Name Is Ann. I Make Fudge In Small Batches To Perfection For Customers Like You, Who Appreciate The Mouth Watering Difference.

  • Unlike Most Bakeries, I Never Outsource Any Part Of The Baking Process And Have Thousands Of 5 Star Reviews From Repeat Customers Around The World.

  • Perfecting My Fudge For The Past 15 Years, I Invite You To Give Me A Chance To Serve You The Best Tasting Fudge You Have Ever Tried.

  • I so much appreciate the thousands of 5 star reviews, since 2008, from all my happy customers I have from Etsy. It is my goal however, to fulfill more orders through my website. So, to reward my customers for placing their orders through my site here…

    …..I want to give you a site wide discount of “BUY THREE, GET ONE FREE”. This NEW discount is conveniently given at checkout.

 

Other Information

Thanks to my customers, I have been in business for over 15 years.  I am located in Bonney Lake, Washington at the foot of Magnificent Mount Rainier.

 

My fudge is made with pure cane sugar, sweet cream, fresh creamy butter, and pure vanilla extract. Only pure ingredients that you actually taste, making my fudge smooth and creamy,  never grainy. My fudge is made the old fashioned way in small batches and hand stirred.  The texture is decadent,  the taste is rich,  and simply melts in your mouth.

My fudge is currently sold in convenient see-through resealable containers. Most of my flavors are gluten-free.

You will be amazed by the smooth and creamy texture, and the mouth watering flavor of my melt-in-your-mouth fudge.

Your fudge will remain fresh for four to six weeks from the time you receive it.  Of course you probably won’t be able to make it last that long after you have tried it.  Fudge is best enjoyed when kept in the original container, at room temperature.  You may store the fudge in a cupboard, but refrigeration is not recommended, as it may cause the fudge to dry out.  Freezing of the fudge is perfectly acceptable for long term storage.

All fudge is freshly made and shipped via U.S.P.S. Priority Mail, so that you can begin enjoying the fudge immediately.  I hope you will join all of the many people who have enjoyed my gourmet fudge.

With a variety of flavors to choose from, I’m sure you’ll be happy with my selections. Look around my website and if you have any comments or questions, please feel free to contact me on Facebook live messenger here or write me below!

 

Email: ann@ohfudgestore.com 

Privacy, Returns, and Terms of Service

  • If you are unsatisfied with the product in any way, I have a 100%, no questions asked, refund policy from within 5 days of the delivery date. You may also elect to have the product re-shipped at no cost to you.
  • All refunds will be issued within 5 business days and all re shipments will also be within 5 business days
  • For questions about your delivered product, please contact ann@ohfudgestore.com or call 253-447-8420

 

Ohfudgestore.com Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
       To improve our website in order to better serve you.
       To allow us to better service you in responding to your customer service requests.
       To send periodic emails regarding your order or other products and services.
       To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
       Help remember and process the items in the shopping cart.
       Keep track of advertisements.
       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

 

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links
We do not include or offer third-party products or services on our website.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
       Google Display Network Impression Reporting
       Demographics and Interests Reporting
       DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
       On our Privacy Policy Page
Can change your personal information:
       By emailing us
       By calling us
       By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
       Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
       Send information, respond to inquiries, and/or other requests or questions
       Process orders and to send information and updates pertaining to orders.
       Send you additional information related to your product and/or service
       Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
       Not use false or misleading subjects or email addresses.
       Identify the message as an advertisement in some reasonable way.
       Include the physical address of our business or site headquarters.
       Monitor third-party email marketing services for compliance, if one is used.
       Honor opt-out/unsubscribe requests quickly.
       Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
       Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

 

Contacting Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below.

Ohfudgestore.com
1522 Cole Street

Enumclaw, WA 98022

USA
Ann@ohfudgestore.com
Last Edited on 2018-04-11